Q: I'm not sure about using compatibles in my printer

A: Compatible toner cartridges are built to the same high standards as the manufacturer's toner but are much cheaper. They are made to fit each specific printer and will fit your printer and be instantly recognised as a new compatible cartridge by the printer. Compatibles produce the same or very similar printing results and have the same guarantee as the originals.

Q: What is the 'chip' often referred to in the specifications?

A: chip is a little electronic circuit that is part of a toner cartridge and contains information about the cartridge model and colour. The printer will use the chip signature to identify a cartridge so it knows when a new toner cartridge is inserted and to provide information about the number of pages printed. Not all cartridges have a chip. However, we provide cartridges with chips in most situations where the manufacturer's original uses a chip.

Frequently Asked Questions for Ink Cartridges

Q: Why are there white lines or gaps on my printout?

A: This may be due to air bubbles inside your cartridge and we recommend that you stop printing immediately. Please run the self-cleaning programme (according to printer instructions) at least three times to clear the bubbles. The frequency and effect of cleaning may vary with the type of printer. If you do not stop printing, irrecoverable damage may be made to your printer. Poor condition of print head and regression of printer may also be the cause of the above mentioned problem.

Q: Do I need to remove the clear plastic strip on my cartridge?

A: No. This affects the vacuum within the cartridge and may cause leaking or prevent printing.

Q: I’ve installed a new cartridge but nothing is printing?

A : This problem can be due to the following reasons: (i) The print head is dry or blocked. Please perform the self-cleaning programme (according to printer instructions) at least three times and resume printing. Should the same problem occur you may need to replace the cartridge. (ii) The sealing label may not have been removed. Remove the sealing label completely in order to let air enter the top of the cartridge through the air channel. (If the sealing label is removed after loading the cartridge into the printer, printing quality cannot be guaranteed) (iii) This may indicate improper protection or irrecoverable damage to the print head. Please refer to our Tips & Advice on how to maintain your print head. (iv) On chipped cartridges, it is essential that the chip on your cartridge is fully in line with the chip inside your printer. Take out your printer cartridge and reinstall.

Q: After refilling my cartridge, no image is printed.

A: Air may be blocking the nozzles or there is insufficient ink to reach the nozzle. Refer to user instructions for refilling procedure. It is important that you apply the air pump and press at least 3 times until a drop of ink reaches the print head nozzle. Wipe the excess droplets carefully use tissue to absorb any unnecessary ink around the ink outlet.

Q: When changing my cartridge, I receive a warning prompt. What does this mean?

A: When inserting a new cartridge, you may receive a prompt “The installed ink cartridge differs from the original ink cartridge for the printer. Your printouts may be different from those printed using original ink cartridges. Do you want to continue using the currently installed ink cartridge?” If you click Yes, printing will continue. If you select No, you will be prompted to change the cartridge. Manufacturer prompts may vary.

Q: There are variations in the printed colour image to the original.

A: Both original and good quality colour ink have their strengths. People often mistake the printout of original ink as the standard. Printouts may appear to be different whilst applying the same colour scheme (cyan, magenta and yellow). Magenta of one brand may appear to be purple, but another may appear to be rose red. The printing effect will not be exactly the same if you compare colour printouts of different models of printers or different brands of ink. Ink saturation, type of paper, printer resolution, image quality and printing speed may all have effects on the quality of the image. Ensure that the media settings on your printer matches the media you are using. Also, colours may vary with different types of software (eg. Photoshop and Coreldraw) so the setting may need to be altered accordingly.

Q: My ink cartridge is depleted and I have no spare cartridge readily available.

A: Install a Print Rite Cleaning Cartridge in order to remove the substance which causes clogging of the print head. You may also use it before each installation of a new cartridge to keep the print head in good condition.

Q: Does the solvent of the Print-Rite Cleaning Cartridge damage the print head?

A: No. Experiments have been conducted to prove that the solvent is not corrosive to the print head and, therefore, no damage is experienced.

Q: Can the Print-Rite Cleaning Cartridge clean the print head?

A: Yes. Our cleaning solvent is able to effectively dissolve the substance such as air bubbles, precipitants and dried ink which cause clogging. If the substance is removed, printing quality will be improved.

Q: What does the utility feature “Unknown” stand for?

A: Inside the printer utility features, the Original Equipment Manufacturer (OEM) brand will be replaced by the mentioned “Unknown” when you use a compatible cartridge due to different data input on the chip set. This is simply for configuration purpose and has no impact at all on the normal operation of your printer.

Q: What shall I do if my printer cannot recognise the cartridge?

A: In the unlikely event that your printer sends you a message saying “Installed Ink Cartridge cannot be recognised”, simply take the cartridge out of the printer and reinstall again to ensure the contact points on the cartridge and on the printhead are aligned. Whilst doing so, it is imperative that you do not touch the computer chip with your fingers as the static electricity naturally created by the human body may have a detrimental effect on the chip. If the message still reappears, turn the printer off and then back on again. You may then get the usual Original Equipment Manufacturer (OEM) warning asking if you want to continue using a non-original cartridge. The warning message may include a declaration regarding warranty but, In our experience within the international printing industry, we have found that the cases whereby a non OEM product has caused physical harm to a printer are extremely rare. Simply click Yes and carry on with the normal printing procedure.

Q: My computer is warning that an unknown manufacturers product is being used.

A: Original Equipment Manufacturers (OEM's) configure their printers to trigger a warning message when they detect that a non OEM product is being used. Each time the printer is turned on, the trigger activates and this causes the message to appear on your screen. The warning message may include a declaration regarding warranty but, In our experience within the international printing industry, we have found that the cases whereby a non OEM product has caused physical harm to a printer are extremely rare.

Q: My printer is indicating “out of ink” but there is ink still in the cartridge.

A: Original Equipment Manufacturers (OEM) products are configured to print only the amount of ink held within the product. Within the compatible industry, it is quite common that the compatible cartridge holds more ink that the OEM. Therefore, once the printer has printed its recognised quota of pages, the printer will automatically prompt you to change the cartridge. If you turn the printer off and then back on again, this may overcome the signal and printing will resume until the ink supply is depleted.

Q: How do your cartridges compare to original manufacturers cartridges.

A: As Original Equipment Manufacturers (OEM) products are configured to print only the amount of ink held within the product. Within the compatible industry, it is quite common that the compatible cartridge holds more ink that the OEM. Therefore, the page yield generated from using a compatible cartridge is equal to or greater than an OEM original.

Q: My picture has printed without the sharpness I expected and the colours have bled into one another.

A: Please ensure you are using the correct type of media for the application you are using. Standard black text from a Word document can be printed on standard inkjet paper, however, high quality/resolution images must be printed onto high quality media.

General Advice and Tips

If you have not used your printer for more than 10 days, you may need to activate the cleaning cycle 2-3 times before printing.

When changing your cartridge, if you cannot easily access the cartridge port, refer to your printer manual for details of the replacement procedure. Do not attempt to pull or force the cartridge housing. Do not attempt to change the cartridge when the housing unit is in motion.

If you notice excessive leakage from the cleaning pads, please refer to your printer manual, however, the pads are designed to last the lifetime of your printer.

Do not remove non chipped cartridges from your printer until a new one is required as this will corrupt your cartridge (for Canon and Epson models only).

Epson chipped cartridges have a “Plug & Play” feature which allows you to remove the cartridge without damaging the unit.

All our ink cartridges contain a level of cleaning solution. This helps to keep your print head in prime condition when printing.

If you have a computerised chip on your cartridge, it is imperative that you do not touch the computer chip with your fingers. The static electricity naturally created by the human body may have a detrimental effect on the chip.

Cleaning the print head is an important step in the whole printing process.
Four ways to protect your printer and cartridges are:
1. Don’t switch off the power supply before turning off the printer
2. Replace the cartridge only when (i) “ink out” light remains on, (ii) printing stops (iii) the mains power supply is on.
3. Insert a new cartridge immediately after taking out the old one in order to avoid the drying of the print head.

Ink structure within your cartridge may change if it is stored in temperatures below –15c or higher than 35c

Remove the sealing tape on the ink port before installing the cartridge and immediately load into the printer.

Refilling your cartridge? The key to successful refilling is as follows:
1. Firstly, check that your cartridge is intact and that
(a) there is no dried ink around the print head
(b) the connecting points or circuits have not turned black
2. Refilling excessive ink can result in ink leakage. Ink spillage on the circuit board will cause short circuits as ink is electro-conductive. Should spillage occur, wipe off with a soft tissue. Most cases of short-circuits are due to this reason.
3. Only use high quality inks, such as Print-Rite refill ink. If low quality products are used, printing will be affected as the ink may not reach the nozzle.

When refilling your cartridge, ensure that you are refilling the correct coloured ink into the appropriate chamber. Mixing ink will seriously affect your print colourations.

If, after using a refill kit, you find the print quality not satisfactory, leave the cartridge idle in the printer until the ink has settled before resuming printing.

Only remove the yellow strip on a new cartridge, Do not attempt to remove the clear plastic strip across the ink cartridge. This will affect the vacuum within the housing and may cause leaking or prevent printing.

Acknowledgment: Much of this information has been sources from Print-rite


The brands and trademarks owned by the OEMs are referred to only for the purpose of pointing out which of the OEM products are compatible with ours. We are not in any way associated with the OEM and do not sell OEM products. Brother, Canon, Dell, Epson, HP, Kodak, Kyocera, Lexmark, Oki, Samsung and Xerox printer and consumable manufacturer's names and logos are registered trademarks of their respective owners.
 Not MD